Refund policy

Our 30-day happy-holidays guarantee

We want your Glowmory to make someone smile. If something isn’t right, we’ll fix it.

Damaged or faulty items

If your ornament arrives damaged, stops working, or isn’t what you ordered, contact us within 30 days of delivery through our contact page with your order number and a photo or short video of the issue. We’ll send a free replacement or give you a full refund, including shipping. You won’t need to send the faulty item back unless we ask.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Customers in the EU and UK also have a legal 14-day right to withdraw from the purchase without giving a reason; our 30-day window includes and extends that right.

  1. Tell us through our contact page that you’d like to return your order. A clear statement is enough — you don’t have to give a reason.
  2. We’ll reply with the return address and instructions.
  3. Send the item back within 14 days of telling us. Unless the item was faulty, return shipping is paid by you.

Refunds

Once your return reaches us, we refund the original payment method within 14 days, including the original standard shipping cost. We may wait until the item arrives back before refunding. Your bank may take a few extra days to show the money.

Exchanges

Want a different color or bundle? Return the original as above and place a new order, or contact us and we’ll help.

Condition of returns

Items that are used, damaged by the customer, or returned without their original packaging may receive a reduced refund that reflects the loss in value, unless they were faulty on arrival.

Withdrawal form (EU)

You may use this wording, but you don’t have to: “I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number, item], ordered on [date] / received on [date], name, address, date.”

Questions? Reach us anytime via our contact page — we reply within 24–48 hours on business days.